Contact TryCarbon AI
Get help with your account, payment, conversation or a correction to our guides.
Last updated: 2026-10-29
Account and payment help
Sign in and open Support tickets. Include the conversation title or payment reference, the approximate time and a short description of what happened. Never send your password, API key or full card number.
For a pending chat charge, keep the conversation until the usage has been checked. Describe whether you stopped the reply, lost the connection or received an error. A reservation and a settled charge are different states.
Privacy and content requests
Use a support ticket for a data-access or deletion request, or to report a factual correction. Identify the page and the part you believe needs updating. If you cannot access your account, email support@trycarbonai.com.
We cannot approve Google's partner-program access or guarantee a Carbon launch date. For the current model information, see Carbon status.